A+ 220-602 Enterprise Technician

A+ 220-602 Enterprise Technician is the third course in the A+ Test Prep series. Participants must have completed A+ Essentials Part 1 and Part 2 prior to taking this course. A+ 220-602 prepares individuals for the CompTIA A+ 220-602 certification exam which is targeted for Enterprise Technicians, IT Administrators, Field Service Technicians, and PC Technicians. Participants learn to perform tasks such as installation, building, repairing, configuration, troubleshooting, optimizing, diagnosing and preventive maintenance in the context of the field service or enterprise environment.

Objectives

After completing the course, participants will be able to:

• Measure and describe the characteristics of electricity
• Describe the function and features of CPUs
• Describe the function of memory and describe various amounts of memory
• Define interrupt, IRQ, I/O address, DMA, and base memory address
• Install hard drives into a PC
• Identify serial and parallel ports, cables, and connectors
• Identify features of dot-matrix printers; install, use, and troubleshoot inkjet and laser printers
• Describe, install, and troubleshoot CRT and LCD displays
• Identify features of, use of, and ways to troubleshoot problems with laptops and notebooks
• Manage directories and files
• Perform operating system maintenance tasks and troubleshoot operating system problems
• Identify components of a network and troubleshoot network connectivity problems
• Configure operating system and file system security
• Identify safety issues and hazards in the computer environment
• Maintain professionalism; ensure customer satisfaction; and track problems and resolution

Format

This 45-hour course consists of lectures, demonstrations, and hands-on activities.

Special Features

• Experiential labs
• Interactive course delivery
• Hands on skill building
• Courseware features mapping of all CompTIA exam objectives

Benefits

• Participants gain a thorough preparation for CompTIA's latest A+ certification exam.
• Participants obtain real-world instruction on supporting and troubleshooting computer hardware and software.