Computer Support and Maintenance

Course Overview

Computer Support and Maintenance is designed for individuals in the telecommunications industry who wish to become familiar with common computer hardware, software terms and procedures, and the Internet. The course is structured to focus on:

• Assembly of a computer
• Installation of operating systems
• Basic troubleshooting methods
• Basic exploration of the Internet

Objectives

After completing the course, participants will be able to:

• Demonstrate the ability to disassemble and reassemble a computer
• Install new hardware components and configure them correctly
• Perform basic troubleshooting on a PC
• Install and operate Microsoft® Windows® 98
• Demonstrate understanding of Internet fundamentals

Format

Computer Support and Maintenance is a 42-hour program. The course content is presented in an interactive, learner-centered style of facilitation. Participants are actively engaged in application exercises throughout the 42 hours. Ample time is allotted for content assimilation, feedback and skill practice.

Special Features

• Interactive course delivery
• Text workbooks for in and out of classroom study
• Extensive practice and feedback throughout each module

Benefits

• Participants gain hands on computer hardware skills.
• Participants will explore the Windows 98 operating system.
• Participants achieve confidence in their day-to-day understanding of the processes occurring within a computer.