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VoIP Series
VoIP Series, Part 1 - Data Networking
Overview
Data Networking provides the fundamentals of networking concepts and skills. Topics include network topology, major network operating systems, and the network devices associated with LANs and WANs. This course is designed to be taken in conjunction with the "Convergence Technologies" and the "Telephony Networking" courses.
Objectives
After completing the course, participants will be able to:
- Define networking and identify network architectures, network topology
characteristics, and the major network operating systems
- Explain the Open Systems Interconnection reference model (OSI/RM) and its
relationship to the packet creation process and TCP/IP
- Identify the network devices associated with LANs and WANs and the common
cable types used in networking
- Explain the TCP/IP architecture, including the TCP/IP suite protocols and their
respective RFCs
- Discuss the routing process
- Identify IP address classes and reserved IP addresses
- Determine default and custom subnet mask
- Describe various diagnostic tools for troubleshooting TCP/IP networks
Format
Data Networking is a 21-hour course, offered in multiple sessions based on the needs of the customer. The course is delivered in an interactive, learner-centered style of facilitation.
Special Features
- Interactive course delivery
- Hands on
- Practice and feedback
Benefits
- Participants gain marketable skills in data networking.
- Participants achieve skills and knowledge that will assist in their preparation for the Telecommunications Industry Association (TIA) Convergence Technologies
Professional (CTP) exam.
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VoIP Series, Part 2 - Telephony Networking
Overview
Telephony Networking is designed to provide detailed coverage of telephony standards and best practices for North America, and for countries that use the same telephony standards and equipment found in the United Kingdom. The course also focuses on specific troubleshooting techniques. Students will learn how to use common troubleshooting tools, including a digital multimeter, a tone and probe kit,
a lineman's test handset (i.e., butt set), and other tools that allow you to wire analog and digital lines. This course will also help to prepare the student for the Telephony Networking portion of the Telecommunications Industry Association (TIA) CTP exam.
Objectives
After completing the course, participants will be able to:
- Recognize standard reference nomenclature
- Identify the call-processing steps
- Compare and contrast analog trunks and station lines
- Identify electrical characteristics of ground-start and loop-start analog trunks
- Identify the various types of E&M trunks in relation to analog trunks
- Identify various DSH technologies
- Compare and contrast analog ringing vs. digital alerting in relation to signaling types
- Identify the primary analog transmission impairments involved in a phone call
- Identify the need for echo cancellation in 2-wire to 4-wire hybrids
- Define Pulse Code Modulation in telephony
- Identify the functions of class 4 (tandem) and class 5 (end-office) switches in relation to PSTN/GSTN
- Identify various numbering plans Recognize Digital Signal Hierarchy (DSH)
terminology (STRATUM).
- Distinguish between FXO and FXS interfaces
- Identify safety procedures
- Determine proper cabling procedures in specific environments (PVC vs. plenum)
- Identify troubleshooting tools
- Identify the symptoms of improper clocking configuration
- Identify various cable terminations
- Compare and contrast the signaling of groundstart and loop-start analog trunks
- Compare and contrast in-band and out-of-band signaling
- Describe the signaling functions of ISDN and SS7
- Compare and contrast E&M, ground start, loop start, and OPX in relation to signaling types (A, B, C and D bits)
- Compare and contrast analog dialing (DTMF) vs. digital addressing (set-up messages) in relation to signaling types
Format
This 18-hour course consists of lectures, demonstrations, and hands-on activities.
Special Features
- Hands-on labs and activities
- Interactive course delivery
- Easy-to-follow courseware
Benefits
- Course prepares participants for TIA's high-stakes CTP certification exam.
- Participants obtain real-world instruction on telephony networking, telephony protocols, infrastructure and signaling.
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VoIP Series, Part 3 - Convergence Technologies with IPTV
Overview
The Convergence Technologies course is designed to teach students fundamental concepts, standards and practices that combine telephony and data networks into convergence networks. Topics include industry standards and protocols, Voice over Internet Protocol (VoIP), and network convergence. This course will teach the vendor-independent networking skills and concepts required for professionals in the information technology or telecommunications industry. This course will also help to prepare students for the Convergence Technologies portion of the Telecommunications Industry Association (TIA) CTP exam. This course also includes a section on basic IPTV technology and how digital television and Internet service offerings are converging to create new business models.
Objectives
After completing the course, participants will be able to:
- Discuss the various standards agencies in the telecommunications industry
- Discuss the major industry standards in convergence technologies
- Identify and define the various IEEE 802 and ITU protocols
- Discuss Requests for Comments (RFCs) used in convergence technologies
- Discuss the functions of gatekeepers and gateways
- Define delay, latency, jitter and wander, and identify their impact on real-time communications
- Identify the importance of a jitter buffer
- Identify the impact of large data frames on real-time communications
- Recognize the need for Quality of Service (QoS) for converged networks
- Identify QoS technologies for converged networks
- Identify common codecs and their bandwidth requirements in a converged environment
- Describe the impact of compressing voice in a network
- Compare and contrast the use of T1, E1 and J1 trunks for data and voice
- Identify the factors that affect the bandwidth of packetized voice
- Identify requirements for transporting modem and fax transmissions through a converged solution
- Identify the characteristics of circuit-switched and packet-switched technologies
- Identify the differences between the call flow in convergence-based calls and the call flow in
circuit-based calls
- Discuss how IPTV works and the underlying technology
Format
This 18-hour course consists of lectures, demonstrations, and hands-on activities.
Special Features
- Hands-on labs and activities
- Interactive course delivery
- Easy-to-follow courseware
- Includes added section on basic and advanced IPTV technology
Benefits
- Course prepares participants for TIA's high-stakes CTP certification exam.
- Participants obtain real-world instruction on the fundamentals of Voice over IP (VoIP) network technologies.
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