Communicating with Impact

Course Overview

Communicating With Impact is a one to two day seminar designed to help individuals communicate with impact, share ideas, be listened to, produce change and influence others.

Course Objectives

• Review the key components for communicating with impact
• Understand the impact of your listening style on others
• Measure your listening effectiveness
• Identify and use the effective listening model
• Review the "Golden Nuggets" of listening
• Evaluate and practice the strategic questioning model
• Learn the competencies for managing interpersonal relationships
• Understand how to influence others

Course Benefits

• Be remembered - both you and your message
• Take control of situations and influence outcomes
• Increase trust
• Build rapport and establish credibility
• Reduce frustration, confusion and unproductive expression of emotions

Course Design

Communicating with Impact consists of twenty- percent lecture and eighty-percent interactive exercises designed to test, practice and implement the seminar models.

Course Content

• Listening Style
• Listening Model - engage, acknowledge, review, respond, feedback
• Questioning Model
• Communication Style
• Assertion
• Interpersonal Skills